Refund policy

At Vivid Layer Lab, we understand that disposable travel products are purchased with a very practical purpose: to make journeys, overnight stays, temporary accommodations, and unfamiliar environments feel cleaner, simpler, and more comfortable.

Our products include disposable bed sheets, disposable duvet and comforter covers, disposable toilet-seat covers, and other disposable travel consumables that may be introduced to a customer's packing routine for hotels, hostels, guest rooms, temporary accommodations, road trips, camping, business travel, vacations, or other travel situations.

This Return and Refund Policy explains when an order may be returned, replaced, refunded, or otherwise resolved.

Vivid Layer Lab is operated by RGP ALONSO LLC, a Florida business.

1. General Return Period

Unless otherwise stated on a particular product page or required by applicable law, eligible unopened merchandise may be returned within 30 calendar days after delivery.

The return period begins on the date the carrier records the package as delivered.

Because our merchandise consists primarily of disposable products intended for personal-use environments, customers should inspect their order shortly after delivery and before opening individual packages or using any product.

2. Important Condition for Disposable Products

For hygiene, sanitation, packaging-integrity, and resale reasons, disposable travel consumables should generally be returned unused, unopened, and in their original packaging.

This is particularly important for:

• Disposable bed sheets;
• Disposable duvet or comforter covers;
• Disposable toilet-seat covers;
• Individually wrapped disposable products;
• Multi-piece travel hygiene sets; and
• Other products intended for direct contact with bedding, bathroom surfaces, or personal environments.

Once a disposable product has been opened, unfolded, placed on a bed, applied to a surface, exposed to a bathroom environment, or otherwise used, it may no longer be eligible for a voluntary change-of-mind return.

This restriction does not eliminate rights that cannot lawfully be excluded, including rights concerning merchandise that arrives defective, damaged, materially misrepresented, or otherwise nonconforming.

3. Eligible Voluntary Returns

A voluntary return may generally be considered when:

• The request is submitted within 30 days of delivery;
• The product is unused;
• The product remains sealed in its original packaging where applicable;
• The product has not been exposed to a personal-use or sanitary environment;
• The merchandise is complete;
• The packaging is reasonably intact;
• The product has not been altered or damaged after delivery; and
• No applicable legal or product-specific restriction prevents the return.

Customers are encouraged to examine the exterior packaging before opening it.

4. Disposable Bed Sheets

Disposable bed sheets should remain sealed and unused when being returned for reasons such as:

• Change of mind;
• Incorrect quantity selection;
• Ordering the wrong product;
• No longer needing the product;
• Selecting a different style or size; or
• Other reasons unrelated to a product defect.

Once a disposable sheet has been removed from its packaging, unfolded, placed on a mattress, or otherwise used, a voluntary return may no longer be accepted because the product can no longer reasonably be treated as unused merchandise.

5. Disposable Duvet or Comforter Covers

The same hygiene-oriented approach applies to disposable duvet and comforter covers.

An unopened package may generally be eligible for return during the applicable return period.

A cover that has been removed from its packaging, placed around bedding, exposed to a sleeping environment, washed, altered, or otherwise used will generally not qualify for a voluntary return.

6. Disposable Toilet-Seat Covers

Disposable toilet-seat covers are designed for use in personal sanitation environments.

For that reason, unopened packages may be eligible for a voluntary return, while opened or used packages generally cannot be accepted for a change-of-mind return.

If toilet-seat covers arrive damaged, contaminated during transportation, materially defective, or in a quantity materially different from the order, customers should contact us promptly so the situation can be reviewed.

7. Damaged Merchandise

If an order arrives visibly damaged, please contact us as soon as reasonably possible.

Where available, please provide:

• Order number;
• Customer name;
• Product name;
• Description of the damage;
• Photographs of the product;
• Photographs of the packaging;
• Photograph of the shipping label; and
• Any other information reasonably necessary to evaluate the issue.

Photographs are especially helpful when a shipping carton is crushed, punctured, torn, wet, opened, or otherwise compromised.

Depending on the circumstances, we may provide a replacement, refund, partial refund, or another reasonable solution.

8. Defective Products

A product may be considered defective when it has a material manufacturing or quality problem that prevents it from reasonably performing its advertised function.

Examples may include:

• Material tearing under ordinary intended handling before use;
• Improperly sealed packaging;
• Missing substantial components;
• Material manufacturing defects;
• Incorrectly manufactured dimensions;
• Packaging containing the wrong product; or
• Another substantial defect existing before customer use.

A product that is simply unsuitable for a customer's personal preference is not necessarily defective.

9. Incorrect Items or Quantities

If we send the wrong product, an incorrect size or variant, or materially fewer units than ordered, please contact us promptly.

Please provide the order number and, when possible, photographs of the received merchandise and packaging.

We will investigate the discrepancy and may provide:

• Correct replacement merchandise;
• Shipment of missing units;
• A refund for the affected merchandise; or
• Another appropriate resolution.

10. Return Authorization

Please contact us before sending any merchandise back.

Do not automatically mail a return to the business address without receiving return instructions.

Return requests should be sent to:

RGP ALONSO LLC
Attn: MICHELE LEE TERMIN
15641 SHORE WALK DR
Winter Garden, FL 34787
United States

Email: [email protected]

We may provide instructions based on the reason for the return and the condition of the merchandise.

11. Return Shipping Costs

For voluntary returns unrelated to a defect, damage, incorrect fulfillment, or another issue attributable to us, the customer may be responsible for return shipping expenses.

When a return is required because we sent incorrect merchandise, the merchandise arrived materially defective, or an error occurred during fulfillment, we will review the circumstances and determine an appropriate return-shipping solution.

12. Original Shipping Charges

Vivid Layer Lab offers free shipping under its standard shipping terms.

Orders with a merchandise subtotal of less than $10.00 are subject to a $5.99 shipping charge.

For voluntary returns, an applicable original shipping charge may be non-refundable unless otherwise required by law.

Where a refund is legally required because an order cannot be fulfilled or because of our fulfillment error, the applicable refund will be handled in accordance with law.

13. Refunds

Once an approved return has been received and reviewed, we will determine the appropriate refund.

Approved refunds will generally be returned to the original payment method.

The time required for the refund to appear in the customer's account may depend on the customer's bank, card issuer, payment processor, or other financial institution.

A refund initiated by us may therefore take additional time before appearing in the customer's account.

14. Partial Refunds

A partial refund may be appropriate when only part of an order is affected.

For example:

• One package in a larger order is defective;
• A portion of an order is missing;
• Some units are damaged while the remainder are usable;
• A quantity discrepancy affects only part of the purchase; or
• Another circumstance supports a proportional adjustment.

15. Exchanges and Replacements

Because many of our products are disposable consumables, we may prefer to provide a replacement shipment rather than require a customer to return an affected product.

Where a replacement is appropriate, availability will depend on current inventory.

If the same item is unavailable, we may provide another legally and commercially appropriate remedy, including a refund.

16. Orders That Cannot Be Shipped on Time

If we determine that an order cannot be shipped within the period represented at the time of purchase, we will administer the situation in accordance with applicable federal law.

The FTC's Mail, Internet, or Telephone Order Merchandise Rule generally requires an online seller to have a reasonable basis for a stated shipping period. If the seller cannot meet that period, the seller generally must provide the customer with an appropriate option to consent to a delay or cancel the order and receive a prompt refund.

17. Non-Returnable Used Products

Except where applicable law requires otherwise, voluntary returns generally will not be accepted for products that have:

• Been used;
• Been unfolded and placed on bedding;
• Been applied to a bed or mattress;
• Been used around a toilet or bathroom fixture;
• Been exposed to bodily fluids or other contaminants;
• Been washed or chemically treated;
• Been altered;
• Been cut or modified;
• Been repackaged in a manner that compromises hygiene or resale;
• Been damaged after delivery through customer handling; or
• Been returned outside the applicable return period.

18. Lost Return Shipments

If the customer is responsible for return shipping, the customer should use a carrier that provides tracking and retain proof of shipment.

We cannot guarantee a refund for merchandise that was allegedly returned but never reaches us and cannot reasonably be verified as delivered.

19. Fraudulent or Abusive Claims

We reserve the right to investigate suspected fraudulent or abusive return activity, including repeated false damage claims, deliberate product contamination, fraudulent refund requests, or attempts to obtain reimbursement for products that were not purchased from us.

Nothing in this provision limits a customer's legitimate statutory rights.

20. Policy Changes

We may revise this Return and Refund Policy when our products, fulfillment procedures, business practices, or legal obligations change.

The revised policy will be published with an updated effective date.

21. Return and Refund Contact

RGP ALONSO LLC
Attn: MICHELE LEE TERMIN
15641 SHORE WALK DR
Winter Garden, FL 34787
United States

Email: [email protected]