Shipping policy

At Vivid Layer Lab, we understand that disposable travel products are often purchased before a trip, hotel stay, family vacation, business journey, camping adventure, or other planned occasion. Our goal is to make the fulfillment process straightforward, predictable, and easy to understand.

This Shipping Policy applies to orders placed through https://www.vividlayerlab.site/.

1. Shipping Rates

We offer:

Free standard shipping on qualifying orders.

For orders with a merchandise subtotal of less than $10.00, a $5.99 shipping charge applies.

Any applicable shipping fee will be displayed during checkout before the customer submits the order.

2. Order Processing

Orders are generally processed after payment has been successfully authorized.

Our standard processing target is approximately 1–3 business days, excluding weekends and recognized holidays.

Processing may take longer during:

Seasonal demand;
Promotional periods;
Unusually high order volume;
Inventory reconciliation;
Severe weather;
Carrier disruptions;
Technical interruptions; or
Other circumstances beyond our reasonable control.

Processing time is separate from carrier transit time.

3. Estimated Transit Time

After an order has been processed, standard domestic shipments are generally expected to arrive within approximately 3–8 business days, depending on the destination and carrier.

As a general expectation, customers should allow approximately 4–11 business days for ordinary processing and transportation.

These timeframes are estimates and are not guaranteed delivery dates unless an express guarantee is specifically stated.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review:

Recipient name;
Street address;
Apartment, suite, or unit;
City;
State;
ZIP Code; and
Any other delivery instructions.

If you notice an address mistake shortly after placing your order, contact us immediately at:

[email protected]

We will make reasonable efforts to assist, but changes cannot be guaranteed after fulfillment has begun or the package has been transferred to a carrier.

5. Tracking Information

When tracking is available, it may be provided through email, an order notification, or another electronic communication.

Carrier tracking information may take time to update.

A temporary lack of tracking movement does not necessarily indicate that the package has been lost.

6. Delivery Delays

Delivery can be affected by circumstances outside our reasonable control, including:

Severe weather;
Natural disasters;
Transportation disruptions;
Carrier congestion;
Public emergencies;
Labor interruptions;
Regional service problems;
Incorrect addresses; or
Other unexpected logistical circumstances.

When a significant delay becomes known to us, we will make reasonable efforts to assist.

7. Federal Shipping Requirements

Federal law imposes requirements on Internet merchandise sellers concerning shipment representations.

Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, a seller generally must have a reasonable basis for any stated shipping period. If no shipping period is stated, the rule generally provides a 30-day benchmark. If an order cannot be shipped within the applicable period, the seller generally must offer an appropriate delay option or cancellation and prompt refund.

Vivid Layer Lab intends to administer delayed orders consistently with applicable federal requirements.

8. Delayed Orders

If we learn that an order cannot be shipped within the applicable represented period, we may notify the customer of the delay.

Where required, the customer will have the opportunity to:

Accept the revised shipping arrangement; or
Cancel the affected unshipped merchandise and receive the applicable refund.

If we determine that an order cannot be fulfilled, we may cancel the order and provide the applicable refund.

9. Lost Packages

If tracking indicates that your package has been delivered but you cannot find it, please first check:

Your front door;
Mailbox;
Parcel locker;
Building reception area;
Household members;
Neighbors; and
Other locations where the carrier may have placed the package.

If the package remains missing, contact us with your order number and tracking details.

10. Damaged Packages

If a shipment arrives visibly damaged, customers should photograph the exterior packaging, shipping label, interior packaging, and affected merchandise.

Please send the information to:

[email protected]

We will review the circumstances and determine an appropriate solution.

11. Incorrect or Missing Merchandise

If you receive:

The wrong product;
An incorrect quantity;
A missing package;
A materially different product; or
Another fulfillment error,

please contact us promptly.

Please provide the order number and relevant photographs where available.

We may provide a replacement, refund, shipment of missing products, or another appropriate remedy.

12. Multiple Shipments

An order containing multiple disposable travel products may occasionally be divided into separate shipments.

A package arriving separately does not necessarily mean that the remaining merchandise is missing.

Please review available tracking information before concluding that an item was omitted.

13. Shipping Restrictions

Certain destinations may be subject to carrier restrictions or operational limitations.

If we cannot reasonably ship an order to a particular destination, we will notify the customer and provide an appropriate solution consistent with applicable law.